Refund policy
RETURN & REFUND POLICY — TRYSOLTA
Last Updated: June 2026
1. Introduction
At TrySolta, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible for a return and refund in accordance with the terms outlined in this policy and applicable UK consumer laws.
For any questions regarding returns or refunds, please contact us at:
📧 trysolta@outlook.com
2. Your Right to Cancel
If you are a consumer residing in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts Regulations 2013.
To exercise your right to cancel, you must notify us by email at:
📧 trysolta@outlook.com
The cancellation period will expire 14 days after the day on which you, or a person nominated by you, receives the goods.
Once you have notified us of your cancellation, you must return the goods within 14 days.
3. Return Eligibility
To be eligible for a return, the product must:
- Be returned within the applicable return period.
- Be in its original packaging where reasonably possible.
- Be in a resalable condition.
- Not show signs of excessive use, damage, or misuse.
You may inspect the product as you would in a retail store. However, we reserve the right to reduce any refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and functionality.
4. Non-Returnable Items
We may refuse returns or provide only a partial refund where:
- The product has been damaged due to misuse or negligence.
- The product is returned incomplete.
- The product has been altered after delivery.
- The item shows excessive wear beyond what is necessary for inspection.
Nothing in this policy affects your statutory rights regarding faulty, damaged, or misdescribed goods.
5. Return Process
To initiate a return, please contact us at:
📧 trysolta@outlook.com
Please include:
- Your order number.
- Your full name.
- The reason for the return.
- Photographs if the item is damaged or defective.
Once your request has been reviewed, we will provide return instructions.
We recommend using a tracked shipping service, as we cannot be responsible for returned items lost in transit.
6. Return Shipping Costs
If you are exercising your right to cancel within the statutory cancellation period, you will be responsible for the cost of returning the goods unless otherwise agreed.
If the item is faulty, damaged, defective, or incorrectly supplied, we will cover reasonable return shipping costs or provide a suitable solution at no additional cost to you.
7. Refunds
Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be processed to the original payment method used for the purchase.
Refunds are typically issued within 5–10 business days after approval, although processing times may vary depending on your payment provider or financial institution.
Where required by UK law, eligible refunds will include the original standard delivery charges paid at the time of purchase.
8. Faulty or Defective Products
Under the Consumer Rights Act 2015, customers are entitled to remedies where goods are faulty, not as described, or not of satisfactory quality.
If you believe your product is faulty or defective, please contact us as soon as possible at:
📧 trysolta@outlook.com
Please provide details of the issue and photographs where applicable. We will review the matter and offer an appropriate resolution, which may include a replacement, repair, or refund in accordance with your legal rights.
9. Contact Information
If you have any questions about this Return & Refund Policy, please contact us:
Email: trysolta@outlook.com
We aim to respond to all customer inquiries within 1–2 business days.