Shipping policy
SHIPPING POLICY — TRYSOLTA
Last Updated: June 2026
1. OVERVIEW
At TrySolta, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.
If you have any questions regarding your order, please contact us at:
📧 trysolta@outlook.com
2. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
3. SHIPPING TIMES
Estimated delivery times are:
United Kingdom: 7–14 business days
Please note that delivery times are estimates and are not guaranteed.
Unexpected delays may occur due to factors outside our control, including:
- Customs inspections
- Carrier disruptions
- Severe weather conditions
- Public holidays
- High seasonal demand
If your order experiences a significant delay, we will do our best to keep you informed.
4. SHIPPING COSTS
We are pleased to offer FREE shipping on all orders within the United Kingdom.
No minimum purchase is required.
5. SHIPPING DESTINATIONS
We currently ship throughout the United Kingdom.
If you would like delivery to another country, please contact us before placing your order:
📧 trysolta@outlook.com
6. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates may take several days to appear after shipment depending on the carrier.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the delivery details.
TrySolta is not responsible for delays or losses resulting from incorrect shipping information provided by the customer.
8. LOST, DAMAGED, OR MISSING ITEMS
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at:
📧 trysolta@outlook.com
Please include:
- Your order number
- A description of the issue
- Clear photographs if applicable
We will review the situation and, where appropriate, offer a replacement, refund, or other suitable resolution.
9. DELIVERED BUT NOT RECEIVED
If tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking with household members
- Checking with neighbours
- Contacting the shipping carrier directly
If the issue remains unresolved, please contact us and we will assist in investigating the matter.
10. CUSTOMS, DUTIES, AND TAXES
For orders shipped within the United Kingdom, customers should not normally incur additional customs charges.
However, if any customs fees, import duties, taxes, or other government charges arise, the customer may be responsible for such costs where required by applicable law.
11. SHIPPING DELAYS
While we strive to meet all estimated delivery times, delays can occasionally occur due to circumstances beyond our reasonable control.
Such delays do not automatically entitle customers to compensation beyond their statutory consumer rights.
12. CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will become effective immediately upon publication on this page.
13. CONTACT INFORMATION
If you have any questions regarding shipping, delivery, or your order, please contact us:
TrySolta
📧 Email: trysolta@outlook.com